1. The united.ca Low Fare Guarantee applies to customers who make a qualifying airfare purchase on true United or United Express® carriers, and do so through the united.ca website on or after February 13, 2006. The offer is not valid for itineraries that include flights marketed or operated by other airlines (including United-marketed/Star Alliance-operated codeshare flights and Star Alliance-marketed/United-operated codeshare flights).

2. Your claim must be made on the same day on which the ticket is purchased. Claims must be made by filling out an online claim form on united.ca. The claim must satisfy all terms and conditions and must be submitted in compliance with the claims processing procedures, all as set out herein. Claims for the Low Fare Guarantee may only be made through the online claim form. No other claims will be accepted. Following submission of a claim, a United customer service representative will contact you via email with the outcome of your claim.

3. Tickets purchased must be the least expensive available on united.ca for the chosen itinerary at the time of purchase to be eligible for reissue at a lower price. The guarantee is valid only for published retail fares available on the Internet for the exact same flight(s), travel date(s), and travel itinerary for the same number of passenger(s). Fares must be in the exact same cabin(s) (United First®, United Business® or United Economy®) and carry the exact same fare rules and restrictions. Tickets must be purchased with a credit card and a valid Canadian billing address and travel must originate in Canada.

4. United must be able to verify the lower online fare at the time of claim. The confirmed airfare purchased on united.ca will be compared to the available airfare on the screen just prior to purchase confirmation of the other website, which must be an accredited distributor of United airfare. A screenshot just prior to the purchase confirmation of the other website must be sent to LFG email address on the same day the ticket is purchased. When submitting your screenshot, please include the United confirmation number and your last name in the subject line.

5. The Low Fare Guarantee does not apply to fare differences of less than $10 CAD. For qualifying fare differences, United will reissue your ticket and refund the fare difference and provide each passenger within the reservation number with an electronic certificate for 20% off their next ticket purchase. The electronic certificate is redeemable only for a future purchase of a ticket for travel on United Airlines or United Express® flights sold under the UA code. The certificate is not valid for itineraries that include flights marketed or operated by other airlines (including United- or United Express®-marketed/Star Alliance-operated codeshare flights and Star Alliance-marketed/United- or United Express®-operated codeshare flights). The electronic certificate is only valid for use through united.ca and is valid one year from date of issue. All terms and conditions listed on the electronic certificate apply to usage. Electronic certificates will not be replaced for any reason.

6. The Low Fare Guarantee does not apply to unpublished fares (tickets with no fare amount stated on the ticket) that are not available to the general public or fares that cannot be purchased on united.ca Fares not available to the general public include, but are not limited to, corporate, military, government, wholesaler, consolidator, published fares in which the airline carrier is not disclosed at time of ticketing, any ticket obtained via an auction and/or other discount fares. The Low Fare Guarantee does not apply to package fares, such as airfares sold as part of a travel package, nor does it apply to airfare on another website that has been reduced as a result of promotional discounts, such as dollars off coupons, loyalty program discounts or fly free offers. The Low Fare Guarantee does not apply to paper tickets, non-revenue tickets such as Mileage Plus® awards or tickets that you choose to refund.

7. The newly reissued ticket at the lower fare and the 20% off electronic certificate are the sole and exclusive compensation that will be provided for United’s failure to fulfill our Low Fare Guarantee.

8. United is the final authority on the interpretation of these rules. United Airlines reserves the right to terminate this offer at any time without notice.